Shipping and Delivery Policy

Estimated Delivery Timeframes

We strive to fulfil and deliver your order within the estimated timeframe provided during the checkout process. However, please note that external factors beyond our control, such as shipping carriers and unforeseen circumstances, may cause delays. We appreciate your understanding in such situations.

Shipping Locations

Currently, we offer shipping to the following countries: United Kingdom, Spain, Canada, France, Germany, South Africa, Italy, and the USA.

Shipping Methods

We utilize reputable shipping carriers to ensure safe and efficient delivery of your NUU Box products. Our shipping methods are chosen to provide a seamless experience while safeguarding the integrity of your items.

International Orders and Exchanges

For international orders, we can only accept exchanges. Unfortunately, we cannot process refunds for international orders. If you wish to exchange an item, please follow our exchange process detailed in the next section.

UK Domestic Purchases and Refunds

Customers within the United Kingdom may be eligible for refunds in accordance with our return policy. Please refer to our Refund Policy section for further details.

Exchanges for International Orders

Eligibility: For international customers, exchanges are accepted within 14 days from the date of purchase. The item must be unused, in its original packaging, and securely packaged to prevent damage during transit.

Exchange Process

To initiate an exchange, please contact our customer service team with your order details and reason for exchange. Once your exchange request is approved, we will provide instructions on how to proceed.

Photographic Evidence

For international customers initiating an exchange, we recommend taking clear photographs of the item in good lighting before returning it to us. This evidence will be helpful in cases of potential damage during transportation.

 Flourishing Seeds LTD trading as The NUU Box Company™